Has anyone else ever raised a support call to Fanatec here in Australia?
I did, too (email) - got a reasonably quick response with a slow & shoddy resolution :/ (took 3+ weeks, then one screw just fell out of the wheel right after unpacking it).
It was a bit infuriating, since I've paid full price for a new wheel and got a DOA (just like you). It seems their QC is still not up to scratch.
It was around xmas...so good luck.