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Fanatec CSL Elite Wheel

Author Topic: Fanatec CSL Elite Wheel  (Read 534 times)

Online Gratulin

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Fanatec CSL Elite Wheel
« Reply #15 on: December 04, 2017, 07:59:55 AM »
Sounds odd. I've had the same base for nearly 12 months and never had anything like that.
Yeah. I think it must be a hardware fault since I haven't found any one else with the same problem.
« Last Edit: December 04, 2017, 01:29:50 PM by Gratulin »

Online Gratulin

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Fanatec CSL Elite Wheel
« Reply #16 on: December 04, 2017, 01:33:35 PM »
Has anyone else ever raised a support call to Fanatec here in Australia?

I cannot find a local phone number for them. I have found their address in Victoria but no phone details.

I am not happy being at the mercy of an email system run from Europe.

Online Bacchulum

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Re: Fanatec CSL Elite Wheel
« Reply #17 on: December 04, 2017, 02:00:49 PM »
I have ages ago but if I recall correctly I used the email. :-\
I did get a rather quick response though.

Online Shayne

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Re: Fanatec CSL Elite Wheel
« Reply #18 on: December 04, 2017, 04:09:10 PM »
I put in a warrenty job early this year with Fanatec and my only communication with them was through email. Actually I think it was all through their website support ticket thingy. From what I remember they were pretty quick to response.

Online Gratulin

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Re: Fanatec CSL Elite Wheel
« Reply #19 on: December 04, 2017, 04:25:51 PM »
Thanks guys. Makes me feel better. I suppose I was just used to being able to make a phone call.

Online Bird

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Re: Fanatec CSL Elite Wheel
« Reply #20 on: December 05, 2017, 08:21:31 AM »
Has anyone else ever raised a support call to Fanatec here in Australia?

I did, too (email) - got a reasonably quick response with a slow & shoddy resolution :/  (took 3+ weeks, then one screw just fell out of the wheel right after unpacking it).
It was a bit infuriating, since I've paid full price for a new wheel and got a DOA (just like you).  It seems their QC is still not up to scratch.
It was around xmas...so good luck.
« Last Edit: December 05, 2017, 08:23:58 AM by Bird »

Online buellersdayoff

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Re: Fanatec CSL Elite Wheel
« Reply #21 on: December 05, 2017, 10:53:25 AM »

I had this issue after two weeks owning my wheel but fixed it myself dreading the thought of being without it lol

Online Bacchulum

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Re: Fanatec CSL Elite Wheel
« Reply #22 on: December 05, 2017, 11:09:46 AM »
Mine was similar bueller.
My FFB motor went, so they gave me the option of sending the wheel back and waiting 3-4 weeks, or fix it myself.
They sent me the replacement motor and instructions and it's been sweet since. ;D

Online Gratulin

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Re: Fanatec CSL Elite Wheel
« Reply #23 on: December 05, 2017, 11:25:31 AM »
I'm loving the new wheel even with the additional, unsolicited gear changes. But you can't use it in a race so I'm going to send it back if possible.

Online Gratulin

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Fanatec CSL Elite Wheel
« Reply #24 on: December 06, 2017, 08:39:41 AM »
ALL FIXED!!!

Firmware update fixed the problem. I got onto Fanatec support via their online chat last night and after an hour or so online the support guy gave me a link to a new firmware version that was being used for the CSL Elite PS4 (driver 293; firmware 336). That fixed the problem. Turns out quite a few people had the same problem. If only Fanatec has posted that they were working on a fix!!

Anyway, it is worth noting that the online chat session worked much better than email because it is more interactive. The support guys was very good and thorough. The option doesn't seem to be available on their website all the time. Only during certain working hours (German time).

Online Joe

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Re: Fanatec CSL Elite Wheel
« Reply #25 on: December 06, 2017, 10:48:56 AM »
Good stuff!

Online Wally

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Re: Fanatec CSL Elite Wheel
« Reply #26 on: December 06, 2017, 02:01:14 PM »
Excellent. It's good to know that a firmware update can fix what appears to be a hardware problem.
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