Well, I've had all sorts of components fail; and the support is absolute rubbish without exception. They all get to sent back to Asia somewhere, and you have to wait months for a replacement - which is simply not an option with a computer.
I thin it'd be high time we started complaining to the authorities en masse; they need to force an instant replacement on the shops, on items under warranty. Let them deal with many months of wait.
Not to mention, deferring warranty to the manufacturer is probably illegal, too.